Last updated: 01 January 2023
Langhams Dog® (“us”, “we”, or “our”) operates langhamsdog.co.uk and related domains (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, postal address, phone number (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of 01 January 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Langhams Dog Ltd
132 Blackburn Road
Lancashire
BB1 8DT
Email: [email protected]
Phone: 01254 698123
Personal Information We Collect
We only collect information that helps us achieve the purpose set out in this privacy policy. We will not collect any additional information beyond the scope of this policy. The personal data we collect about you includes:
- Name – Collected when you register an account with us or place an order for products or services.
- Email – Collected when you register an account with us or subscribe to our mailing list.
- Phone Number – Collected when you place orders for products/services to help with delivery or customer service issues.
- Postal Address – Collected when you register an account or place orders to deliver products or services.
- Payment Information – Collected when you checkout to purchase products or services from us. We do not store full credit card details.
- Communications – When you contact us via email, phone, social media or otherwise, we collect information about the communication and any additional information you choose to provide.
How We Use Personal Information
We only use your personal information where necessary to deliver our services, fulfil contractual obligations, comply with legal requirements or pursue our legitimate interests as described below:
- Account Registration – We require basic information like your name and email address to set up your user account for making purchases or accessing membership benefits.
- Order Fulfilment – We use name, email, address and payment information to complete transactions, deliver products, communicate about orders and provide receipts/invoices.
- Customer Service – We use contact details to respond to queries, complaints or issues and provide ongoing support.
- Marketing Communications – With your consent, we will send marketing and promotional emails, notifications, offers and newsletters we think you may like using the email address you have provided. You can opt-out anytime.
- Legal Compliance – We may need to retain and share certain customer information to comply with applicable laws and lawful requests from authorities.
- Security Enhancement – We may use personal data to detect and prevent fraud, illegal activity and risks to our systems.
When We Disclose Personal Information
We only disclose information to third parties under the following circumstances:
- It is necessary for completing transactions or fulfilling orders
- We have your consent
- We are required or permitted by applicable laws
Specifically, we may share information with:
- Payment processors – To securely process payments as required for purchasing our products or services.
- Delivery partners – To coordinate pick-up, transportation and delivery of physical goods you purchase from us.
- Business transfers – Information may be transferred to successor entity in a merger, acquisition, bankruptcy or other transaction.
- Law enforcement – To comply with legal obligations as required by applicable laws, court orders or government authorities.
- Service providers – Companies that provide support services like website hosting, email delivery, customer service technology, product fulfilment and other business operations. They only access the information required to perform those duties.
Your Choices & Rights
You can exercise options regarding use of your personal information at any time by emailing us at [email protected]. Specifically, you have the right to:
- Opt-out of marketing communications – Follow the ‘unsubscribe’ link in any marketing email or notify us if you don’t wish to receive any further marketing messages.
- Access the information we hold – You have a right to request copies of your personal data. We may charge a small administrative fee.
- Correct or update your information – You have the right to ask us to update or correct any inaccurate personal data we have about you.
- Delete your information – You may request we delete your personal data under certain conditions, such as where it is no longer necessary for the purposes collected.
- Transfer your information – Ask for us to transfer your personal data to you or another company in a portable format.
- Complain – You have the right to lodge a complaint about our data collection and processing actions with your local supervisory authority.
Children’s Privacy
Our Site is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a person under 18 has provided us with personal information, we will delete such information from our files immediately. Contact us if you believe we may have inadvertently collected such information.
Your Consent
We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, purchasing products or services, receiving newsletters or communicating with us, you consent to our collection and use of information as described in this Privacy Policy.
You can withdraw your consent at any time by emailing us at [email protected].
Cookies Usage
A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website, which enables the website to tailor its offerings to your preferences when you visit it.
We use the following cookies:
Essential Cookies – These are cookies that are required for the operation of our website. For example, cookies that enable users to log in to secure areas of our website.
Analytical Cookies – These cookies allow us to recognize and count the number of visitors to our website. They help us understand how our site is being used and track performance to make improvements. For example, cookies from Google Analytics.
Functionality Cookies – These cookies are used to provide services or remember settings to improve your experience. For example, live chat cookies for customer support.
You can block cookies by enabling settings on your browser to refuse some or all cookies. But note that certain features of our site may not work properly if you block all cookies.
By using our site, you consent to our use of cookies as outlined here.
Security Measures
We take reasonable and appropriate measures designed to protect your information. But no system can be completely secure, so we cannot guarantee the absolute security of your information.
Some key steps we take include:
- HTTPS encryption
- Regular security testing and system monitoring
- Strict access controls for employees and service providers
- Password protection and data backup
- Limited access to your personal information
Changes To This Policy
We may occasionally modify this Privacy Policy to reflect changes in laws, our data collection practices or features on our Site. However, material changes will be prominently noted on our Site or communicated to you via email/notice. We encourage you to check this policy periodically for any changes. Your continued use of our Site following the posting of any amendments constitutes acceptance of those changes.
How To Contact Us
If you have any questions about this Privacy Policy or your information, please contact:
Langhams Dog Ltd
132 Blackburn Road
Lancashire
BB1 8DT
Email: [email protected]
Phone: 01254 698123
